Delivery Information

Msofas Ltd is delivering sofas around England, Scotland*, Wales 

 

 

Our dedicated delivery team will ensure that your products will be delivered safely and on time

 

Upholstery furniture will be brought to your room where will be unpacked and assembled together

 

Flat-packed Furniture will be delivered to Door only

 

 

GREEN ZONE :

 

Free: Delivery to Ground Floor 

£49: Delivery To Upper Floors 

 

FREE DELIVERY is only on a minimum spend of £250.


BLUE ZONE : 

 

£49: Delivery to Ground Floor 

£98: Delivery To Upper Floors 

 

GREY ZONE :

 

£99: Delivery to Ground Floor

£148: Delivery to Upper Floors

 

Purple Zone:

 

£189: Delivery to Ground Floor ( Door to Door )

 

Yellow Zone:


£219: Delivery to Ground Floor ( Door to Door )



RED ZONE

 

Please call for Quote

 

 

 

Planning Delivery 

 

At Msofas, we approach deliveries a little differently from large multi-national parcel companies that handle 40 to 50 small-item deliveries a day. Due to the size and weight of our bulky boxes, our team typically completes 10 to 15 deliveries per day.

Planning these deliveries can be challenging, especially since most customers are at work during our operating hours. Additionally, we’re not in every town every day—our routes may only bring us to your area once a week. This is where we kindly ask for your help to make our delivery process smoother.

We understand it may not always be convenient, but adjusting your schedule to align with ours can make a big difference. Trust us when we say we genuinely appreciate your understanding and cooperation—it means the world to us.

 

To make things easier for you, we provide a morning or afternoon delivery window, and our driver will give you a call at least 30 minutes before arrival. Thank you for working with us to ensure your delivery goes as smoothly as possible.

 

Delivery Timescale

 

 
Normal delivery times are 6 am - 10 pm on working days. However, occasionally we will be able to offer weekend delivery dates.

 

Normally delivery is within 4 weeks from the date of receipt of payment.

Bespoke products are typically delivered within 3 to 6 weeks.

Stock items can be delivered within 1 to 7 days, offering quick access to ready-to-ship furniture selections.

 

 

If you have an urgent requirement call us with the items you wish to order, your full delivery address, and your latest delivery day and we will tell you if we can supply the products in time. 
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. 
 

 

On the Day of the Delivery

 

 
 
Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right

 

to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

 

This is not always the case as it depends on the courier company used for a specific delivery. 
Goods are delivered to the building door only and there will be no taking goods upstairs. The goods will be left inside your premises at the safest convenient location.

 

Delivery drivers as standard will not carry items upstairs, and all transportation of your goods to a location upstairs is entirely carried out at the contractor's risk and discretion.

 

PLEASE NOTE “carry items upstairs” also covers flats that are not located on the ground floor. 
Our drivers are unaccompanied; they will not move or take away any existing goods or property and will not carry out the assembly or installation of the goods unless arranged. 
 

 

Acceptance of the products

 

 
 

Unless the Buyer is acting as a Consumer, the Products will be considered accepted 5 working days after delivery.

All deliveries must be made to the billing address.

Once the Products are accepted, the Buyer cannot reject them on the grounds of non-compliance with the contract.