Once you place an order, you will receive a confirmation email with your order details. If you don’t receive it within 24 hours, please check your spam folder or contact us for assistance.

Yes, you can change your shipping address if your order has not yet been shipped. Please contact our customer service team as soon as possible to update your address.

This shop is dedicated to UK-based orders only. For international shipping options, we invite you to visit our dedicated website at msofas.pl, where you'll find a wide range of services tailored for customers outside the UK.

Delivery times vary depending on the product and your location. Estimated delivery times will be provided during checkout and in your confirmation email. If you have any concerns, feel free to reach out to our team.

For upholstered furniture, the shipping cost includes both delivery to your room of choice and assembly. However, for flat-packed furniture, we provide delivery to your room of choice, but assembly is not included. If you have any questions, feel free to contact our customer service team.