Frequently Asked Questions | Msofas
1. How do I apply for finance?
- Applying for finance is very easy.
- At checkout, choose finance as the payment option and fill out the online form.
- Over how long is the finance available?
- Interest-free finance (0% APR Representative): 6, 9, 12, 18, and 24 months.
- Classic Credit 15.9% APR Representative: 24, 36, 48, and 60 months.
2. Can I pay for my order without taking finance?
Yes, we accept:
- Credit and debit cards if you don't want to opt for the interest-free 0% APR finance.
- Cash on the delivery date with a 10% payment upfront when making an order online or in-store.
3. How do I define the corner side?
- Face the Sofa: Stand facing the sofa as if you were about to sit down.
- Identify the Longer Section: Look to see which side the longer section extends towards.
- Determine the Side:
- If the longer section is on your right, it’s a right-hand corner sofa.
- If the longer section is on your left, it’s a left-hand corner sofa.
4. What is eco-leather?
Eco-leather is an imitation of natural leather that is:
- Very soft to the touch,
- Breathable,
- Waterproof,
- Highly abrasion-resistant,
- Easy to care for.
It is made from natural materials but is not leather. Leather production has a significant environmental impact. Eco-leather reduces that footprint while offering a product of similar quality at a lower price.
5. How long will the delivery take?
Normally, delivery takes between 2 to 8 weeks after receiving your payment. We also offer fast delivery (between 1 to 7 days) for products found in the Fast Delivery section.
6. What colors are available?
We offer a wide range of colors available for viewing in the relevant product description.
7. Can I receive a discount?
Discounts depend on the specifics of the order. Please contact our customer support for individual assistance.
8. What are the measurements of sofas?
All measurement information is available in the relevant product description.
9. What kind of guarantees are there for the sofas?
In addition to your statutory rights as a UK consumer, we offer a 2-year warranty, free of charge, with your new furniture to demonstrate our confidence in our products.
10. Is the leather and fabric high quality?
We provide some of the best leather materials on the market.
11. How long will I wait for a sample?
You can usually expect to receive samples within 3-4 days.
12. Are the samples available on the webpage?
Yes, the samples can be requested here: Msofas Sample Request.
13. Will the sofa be carried into my home?
Yes, our delivery team will bring the sofa to your room, where it will be unpacked and assembled.