Email support@msofas.co.uk or call 0800 020 9555. Published office hours are Monday–Friday 09:00–17:00, excluding bank holidays.

Help the team understand your question

For an existing purchase, include the order reference and a short explanation. For product advice, provide the model name and the detail you need clarified. Keep several related questions together in one message where possible. Include photographs only when they add useful context, and avoid sending sensitive payment information.