We include a free 2-year warranty with our new upholstered furniture. This covers manufacturing faults in the frame, joints and springs during normal use at home. So, if something isn’t right with the way your sofa has been made, get in touch and we’ll help you work out the next step. You can read more in our warranty details.

Your sofa’s frame has extra protection

For sofas bought on or after 1 August 2024, we also include a lifetime frame warranty against manufacturing faults in the main supporting structure.

This lifetime cover applies specifically to the frame. Springs, spring clips, mechanisms, arm cards, foam, cushions and upholstery aren’t included in that cover. See our lifetime frame warranty for the full details.

What about everyday wear or accidents?

Things like cushions gradually softening, fabric creasing, spills and pet scratches aren’t covered by the warranty. Damage caused by misuse or incorrect cleaning is also excluded. Our warranty terms explain the exclusions.

If something doesn’t seem right, let us know

Email us at support@msofas.co.uk with your order number, a short description and clear photos of the issue. We’ll take a look and explain how we can help.

The warranty belongs to the original buyer. If we replace your furniture, the original warranty period continues rather than starting again. Your statutory consumer rights remain unaffected.