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Orders & amendmentsHow to place an order
Follow our illustrated guide: choose your sofa, check the details and get ready to order.
Orders & amendmentsHow do I know my order is confirmed?
Where to look for your confirmation and what to check.
Orders & amendmentsCan I change a product or option after ordering?
Prepare a clear amendment request as soon as you notice a mistake.
Orders & amendmentsCan I change my delivery address?
Ask before dispatch and include the complete replacement address.
Orders & amendmentsI cannot find my order email. What should I do?
A practical way to locate your order details.
Orders & amendmentsWhat should I check before I pay?
Review the choices that can make a big difference once furniture arrives.
Orders & amendmentsWhich order documents should I keep?
Keep the important information together for an easier follow-up.
Delivery & assemblyHow long will delivery take?
Find the estimate for the specific furniture you are ordering.
Delivery & assemblyHow much does delivery cost?
Location, floor and service requirements can affect the price.
Delivery & assemblyHow can I get an update on my order?
Use your order details to ask the team for the latest information.
Delivery & assemblyWhat happens on delivery day?
Get your home and contact details ready for the delivery team.
Delivery & assemblyHow should I prepare the delivery route?
A tight entrance does not always mean your furniture will not fit. Our team can help check the route.
Delivery & assemblyCan you deliver to a flat or an upper floor?
Tell the team about the floor and lift before delivery is arranged.
Delivery & assemblyCan I request delivery for a particular date?
Explain your deadline before relying on a delivery estimate.
Payments & financeWhich payment methods are available?
Find the published options and check what appears at checkout.
Payments & financeHow does payment on delivery work?
Understand the published deposit and balance arrangement.
Payments & financeWhat finance options are advertised?
Compare the current terms and deposits before applying.
Payments & financeHow do I apply for finance?
Find the application route and read the eligibility criteria.
Payments & financeMy payment did not seem to complete. What next?
Check the outcome before repeating your purchase.
Returns & problemsHow can I ask for a refund update?
Keep the agreed outcome and relevant dates in one message.
Returns & problemsWhat should I do if an item arrives damaged?
Record the issue clearly and contact the team promptly.
Choosing your furnitureHow do I measure for a new sofa?
Check the footprint, everyday clearance and delivery route.
Choosing your furnitureHow do I choose a left- or right-hand corner?
Use the same viewpoint when comparing the product and your room.
Choosing your furnitureHow can I order fabric samples?
Try colours and textures in your own room before deciding.
Choosing your furnitureWhat should I check when choosing a sofa bed?
Think about both the seating layout and the open sleeping area.
Choosing your furnitureWhat should I check with a modular sofa?
Plan the complete arrangement and identify every piece.
Choosing your furnitureHow do I choose a fabric for my home?
Compare feel, appearance and the care requirements of the exact fabric.
Choosing your furnitureHow can I compare two sofas?
Make a short comparison based on your own priorities.
Care & warrantyWhat warranty comes with my furniture?
Understand the included warranty and the separate frame cover.
Care & warrantyHow should I look after sofa cushions?
Use the care instructions and establish a simple routine.
Care & warrantyWhere should I start with fabric care?
Identify the fabric and follow its specific cleaning instructions.
Care & warrantyHow should I prepare to move my sofa?
Plan the route and protect the furniture before moving it.
Care & warrantyWhat information helps with a repair enquiry?
Describe the part, the symptoms and when the issue happens.
Showroom & contactWhere is the Msofas showroom?
Plan a visit to the Halifax showroom.
Showroom & contactWhat are the showroom opening hours?
Check the showroom hours separately from the office hours.
Showroom & contactHow can I contact Msofas?
Find the support details and prepare your enquiry.
Extra servicesCan you arrange removal of my old sofa?
Understand the separate furniture collection service.
Extra servicesHow do I organise my Clearabee collection?
Use the collection provider’s arrangements for the separate booking.
Extra servicesWhat is the optional five-year protection?
Separate optional insurance from the warranty included with furniture.
Extra servicesCan I ask for help choosing a product?
A short brief makes product advice more useful.
Policies & useful informationHow do I explain a complaint clearly?
Bring the key facts and the outcome you are seeking into one message.
Policies & useful informationWho should I ask about a finance agreement?
Identify whether your question concerns the furniture or the credit.
Policies & useful informationHow should I use this help centre?
Find practical guidance and follow the official source for your order.
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